Ibrahim Malick
Ibrahim Malick is a social entrepreneur and security focused digital transformation expert.-
Technology
The quality service connection: ‘Satisfied’ and ‘enthusiastic’ customers
Image: A Call Center in Florida, Credit: Petiatil/Wikimedia Commons Increasingly, organizations are turning to contact centers, as a way to drive competitive advantage, to create a systematic and a sustainable differentiator and to improve customer loyalty, repeat... -
Artificial Intelligence
The difference between machine learning and deep learning
Collage photos:Phrenology (Left scanned by de:Benutzer:Summi and Kismet Robot (right) by Polimerek in MIT Museum/Wikimedia Can you distinguish between “Deep Learning” and “Machine Learning.”? What about “artificial intelligence”? Let’s start with the definition of artificial intelligence because this is where... -
Artificial Intelligence
Artificial Intelligence: Are we transferring our biases to machines?
Photo: Polimerek in MIT Museum duringWikimania 2006/Wikimedia Are we transferring our biases to computers? With supervised learning, machines learn what we teach them. Just like our kids often perpetuate our belief systems, biases, and preferences, will... -
Artificial Intelligence
Artificial Intelligence is transforming contact centers
Photo: Ralf Roletschek/Wikimedia Commons Over the years, I have watched artificial intelligence swiftly move from a thing of the future to a practical element in the improvement of contact center operations. With the contact center remaining...